The Closed Loop Incident Process (CLIP) is a solution that helps IT organizations achieve their goals by implementing two ITIL processes, Event Management and Incident Management with the focus being the inter-connection between them. CLIP can help the business needs to reduce Mean Time to Resolution (MTTR) and increase the Mean Time Before Failure (MTBF), two key factors in increasing levels of service availability.

For a quick overview of the proactive and predictive service operation solution please watch this short video from ConfigureTek. Get more information about the benefits of incidents exchange between Event Browser & Service Desk, launch Business Impact Report, prevent or minimize time to resolve the issue easily.