Mature Alignment with Business Services and Architecture with ServiceNow

Date: February 25th

Time: 10:00AM to 4:00PM MST

Address: Arrow Electronics, 9151 E Panorama Cir. Englewood, CO 80112

Hosted by: 


Please join us for the executive-focused presentation and technical workshop on how ServiceNow can enable your organization to align business capability and architecture by leveraging a standard organizational data model. This event will start by illustrating how to align business capability and the information model to the IT and business infrastructure supporting it. If desired, you can join a peer group of executives to understand the business challenges of this type of transformation. Otherwise, enter the technical discussion for an overview of the underpinning platform of ServiceNow, and a hands-on lab designed to help you understand how to align Application Services with the infrastructure supporting them.

10:00 AM – Introduction/Icebreaker

10:10 AMServiceNow as the Enterprise Operating System™ – Why Service Mapping and CMDB play a critical role in linking Business Capability to Supporting Infrastructure

10:40 AM – Common Services Data Model Fundamentals and Practical Application

11:00 AM – How to enable a CMDB to be successful in an organization

11:40 PM – Lunch (Menu will be emailed out before event.)

Option 1 – Technical Track

12:15 PM – The 3 Technical Mistakes that companies typically make when setting up a CMDB 

12:45 PM – Service Mapping Basics 

1:00 PM - Service Mapping Pre-Flight Checklist 

1 :15 PM - The Service Mapping Lifecycle/ Service Mapping Factory 

1:30 PM – Walking through the basics of Service Mapping 

1:50 PM – Afternoon Break 

2:10PM – New features in Orlando/Mapping the cloud 

2:50PM – Lab Exercise – Introductory Lab, basic map   

 (3 Tier – LB, Web, App, DB)  

3:45 PM – Demo the final outcome/maps 

4:00 PM – Conclusion 

Option 2 – Roundtable

12:15 PM – Facilitated discussion of how peers have built the business case for organization transformation 

12:45 PM – Executive presentation on business case for building a platform with evergreen information to make business critical decisions in near-real time 

1:00 PM – Facilitated discussion and using business metadata to break down organizational silos; successes and failures 

1:20 PM – Conclusion