April 20th @ 12pm ET / 3pm PT
Executive Track
The executive track is ideal for individuals responsible for demonstrating measurable ROI and execution of the ServiceNow solution set.
Tech Path 270-minute (4 ½ hour) session:
• Greeting – 10 minutes
• ServiceNow’s CMDB, Service Mapping, and the ServiceNow Meta-model (CSDM ) – 15 minutes
• The top 3 CMDB challenges faced by most organizations overview – 15 minutes
• CSDM Challenges – what do most clients tell us – up to 30 minutes (expect discussion)
• BREAK for Tech/Exec Breakout- 5 minutes
• CSDM – beyond the advertised benefits – 20 minutes
• Technical Overview of Top CMDB Challenges and Best Practices – 45 minutes
• Roles & Responsibilities – 15 minutes
• Make Governance easy – driving CMDB and CSDM Engagement – 20 minutes
• Clean Slate Approach – 20 minutes
• BREAK – 5 minutes
• Rehabilitation Approach – 20 minutes
• Get a CLUE – 15 minutes
• How does an accurate CMDB and viable CSDM meta-model benefit the full ServiceNow platform? – 20 minutes
Q&A and Conclusion – 30 minutes
Technical Track
The technical path is ideal for technical team members who care deeply about the meta model, technical strategy and guidance.
Tech Path 270-minute (4 ½ hour) session:
• Greeting – 10 minutes
• ServiceNow’s CMDB, Service Mapping, and the ServiceNow Meta-model (CSDM ) – 15 minutes
• The top 3 CMDB challenges faced by most organizations overview – 15 minutes
• CSDM Challenges – what do most clients tell us – up to 30 minutes (expect discussion)
• BREAK for Tech/Exec Breakout- 5 minutes
• CSDM – beyond the advertised benefits – 20 minutes
• Technical Overview of Top CMDB Challenges and Best Practices – 45 minutes
• Roles & Responsibilities – 15 minutes
• Make Governance easy – driving CMDB and CSDM Engagement – 20 minutes
• Clean Slate Approach – 20 minutes
• BREAK – 5 minutes
• Rehabilitation Approach – 20 minutes
• Get a CLUE – 15 minutes
• How does an accurate CMDB and viable CSDM meta-model benefit the full ServiceNow platform? – 20 minutes
Q&A and Conclusion – 30 minutes
