Industry: Electricity generation & distribution Size: ~6k employees, ~$3.5 billion in annual revenue Task: CMDB Assessment Duration of the project: 120 Hours Summary ConfigureTek conducted the assessment of ServiceNow’s CMDB for an electricity generation & distribution company with over 6k employees and $3.5 billion in annual revenue in 3 weeks. The project resulted with a new level of insight into the way the customer uses ServiceNow’s CMDB, specifically ways to automate operations [...]

Industry: Public Utility Size: Large Task: Service Mapping for Data Center Migration Duration of the project: 4 months Project Overview Client had a populated CMDB using ServiceNow discovery that was being used primarily for regulatory needs. Lacking accurate business context Client was preparing to build a new data center for DR reasons and wanted to build out a new production environment on premise and in the cloud. To reduce the risk of the [...]

Industry: Manufacturing (Flooring) Size: Large (22k employees, $4 billion in annual sales) Task: CMDB Assessment Duration of the project: ~120 Hours Summary ConfigureTek conducted the assessment of ServiceNow CMDB for a large flooring manufacturing company with over 20K+ employees and $4 billion in annual sales in 3 weeks. The project resulted with a new level of insight into the way the customer uses ServiceNow, specifically operations and management of the CMDB. ConfigureTek [...]

Industry: Retail/Grocery/Pharmacy Size: Large/Enterprise Task: Discovery and Service Mapping Duration of the project: 10 months Project Overview ConfigureTek conducted the implementation and configuration of ServiceNow discovery and proprietary service mapping factory methodology to replace a manually maintained CMDB, for a large retail grocery/pharmacy chain in 10 weeks. The project resulted in improved CMDB usability and visibility of physical and virtual configuration items related to critical business services as well as reduced outage [...]