More and more major healthcare providers have embraced and deployed electronic health records (EHR) systems in recent years to support their clinical, administrative, and operational functions. The EHR impacts every patient, clinician, administrator, and stakeholder throughout organizations that depend on these systems, which are used to schedule appointments, update charts, manage life-saving resources such as ambulances and operating rooms, share clinical information, coordinate logistics, and manage billing and reimbursement tasks. However, it is not the individual tasks that make EHRs so critical; rather, it’s the collective impact they can have in the information-driven healthcare transformation that is taking place. IT personnel need to know where the issues are coming from in order to manage risk—all the while meeting compliance requirements such as HIPAA in the United States, and PIPEDA in Canada. Poorly performing EHR systems can negatively impact the quality of patient experience and the organization’s overall credibility, create costly operational inefficiencies, and raise the odds of violating compliance regulations.

This white paper will examine the many challenges healthcare organizations experience as they endeavor to strengthen their EHR systems’ application integrity and improve the overall patient experience. It will also explain how the ConfigureTek EHR Performance and Stability Management package—combined with HP Software automation and management applications—can help EHR users monitor real-time application performance, automatically discover EHR infrastructure dependencies, and automate incident response for service-level management, risk management, and reduced mean-time-to-repair on EHR-related issues. Click here to Download and Read more