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ServiceNow Platform at a Large Medical Waste Management Organization

Project Description

Industry: Medical Waste Management
Size: Large
Task: ServiceNow ITSM, ITOM, CMDB, Pre-Flight

Project Overview

For a major waste management and compliance company, ConfigureTek was asked to provide prescriptive guidance on maximizing ServiceNow.  The company was using ITSM and the Configuration Management Database (CMDB), but needed consultation on how to fully utilize the applications. The company also desired to utilize Discovery as part of the effort to shore up the CMDB and gain insight into their network configurations.

ConfigureTek’s Approach

ConfigureTek conducted workshops to understand the existing issues and formulate a strategy and roadmap for accomplishing the company’s goals.  ConfigureTek adopted a crawl, walk, run, fly approach with Phase I focusing on Discovery. ConfigureTek conducted a Service Graph Preflight assessment, resulting in a list of prioritized actions to realize the goal of enterprise-wide discovery. ConfigureTek implemented the proprietary product CLUE (CSDM Labeling and Usage Engine, which drives CSDM compliance by helping to determine the appropriate entity type to onboard to the CMDB). 


The implementation was achieved on time and on budget. ConfigureTek was successful in implementing Discovery for the U.S. data centers during Phase 1. The CMDB is populated, and the company now has visibility into configuration items (CIs) and an understanding of current assets.  The customer was happy with the successful implementation and has engaged ConfigureTek to work on additional phases, including global discovery, integrations, and implementation of APM and SecOps.