ConfigureTek conducted the implementation and configuration of ServiceNow discovery and a custom SCCM integration for a company in the insurance sector in 2 weeks.
The project resulted in improved CMDB usability and data quality for incident management and established a foundation to implement IT asset life cycle management and service mapping for critical business applications.
The customer had several years’ experience using ServiceNow Express for creating incidents for servers and workstations. However, they had no computer CIs to link to incidents except for those they manually created for select cases or situations which made investigating the bulk incidents related to computers time-consuming and tedious. To address this challenge, the following tasks were outlined:
• Implement ServiceNow discovery of servers and network devices
• Implement SCCM integration into ServiceNow for workstations