Director Managed Services
JOB OVERVIEW (Full Time Remote)
We are seeking a Director of Managed Services to architect, launch, and grow our new managed services offering. This is a strategic, high-impact role suited for a seasoned leader who has successfully built managed services practices—ideally within the IT services, SaaS, or ServiceNow ecosystem.
You will be responsible for designing the operating model, go-to-market strategy, service offerings, and team structure required to deliver world-class managed services. In addition to operational excellence, the ideal candidate will be a strong communicator, capable of representing ConfigureTek with both internal teams and external clients.
JOB DUTIES
Build and lead ConfigureTek’s Managed Services practice from inception to scale.
Develop service offerings, pricing models, SLAs, delivery processes, and operational playbooks.
Collaborate with sales and marketing to craft compelling go-to-market strategies.
Partner with executive leadership to define strategic goals and align business development efforts.
Recruit, manage, and mentor a high-performing delivery team.
Serve as the executive sponsor for key managed services clients.
Ensure high client satisfaction and retention through best-in-class service delivery.
QUALIFICATIONS
10+ years of experience in IT services or managed services, with at least 5 years in a leadership role.
Proven track record of building and growing a managed services practice.
Deep understanding of service delivery models, SLAs, KPIs, and customer success metrics.
Strong business development and client engagement experience.
Excellent verbal, written, interpersonal, and public speaking skills.
ServiceNow ecosystem experience is a strong plus.
- Strong verbal, written and interpersonal communication skills
ABOUT US
ConfigureTek is a leading ServiceNow Elite Partner, known for delivering high-impact IT and business service management solutions to enterprise clients. As we continue to grow, we are expanding our offerings with a dedicated Managed Services division—and we’re looking for the right leader to build and scale this practice from the ground up.