ConfigureTek was invited to review and attempt to improve the current manual and time intensive procedures at a large healthcare organization. The project involved review of not only the manual procedures in place but also the large volume of events and incidents that over time became overwhelming for a relatively small team of operators. In working with the ConfigureTek team, the organization agreed to implement a process automation and auto remediation solution by utilizing ConfigureTek’s expertise and HP Software’s Business Service Automation products such as HP Operations Orchestration and HP Server Automation.
The company turned to ConfigureTek, due to its tremendous experience in working with HP’s customers and industry recognition dealing with enterprise-class businesses in diverse markets. Working closely with the company’s Data Center Automation & Windows System Administration department, the ConfigureTek team was able to elicit requirements and develop workflows using an approach that allowed the customer to review, assess, and adjust the design to provide very quick ROI.
Within a few weeks of implementation, the customer began reaping the benefits of automation as a result of increased accuracy and scalability. The automation workflows implemented not only performed technical tasks automatically, but also factored in the enterprise process flows such as keeping an audit trail, opening and closing service management tickets during and after successful completion of the automation flows.