Events & Case Studies

We celebrated our best and record setting year yet by flying our entire team to Orlando and subsequently to a company cruise in the Bahamas.

Thrilled to have watched the incredible SpaceX Falcone 9 rockets in person as part of our team appreciation event at Cape Canaveral, FL.




Join us for this special Tech and Exec Event where we focus on the technical challenge with ServiceNow’s Service Graph for practitioners and the business challenges of transforming an organization leveraging ServiceNow’s Service Graph.




In this webinar we illustrate how we help organizations implement Rapid Service Mapping to get near-immediate value from ServiceNow Application Service Mapping.





Case Studies

Major Cruise Line ServiceNow Success Story
Project Description Industry: Cruise Line Size: LargeTask: ConfigureTek Pre-Flight + Security, CMDB, Service MappingDuration of the project: 4 months Project Overview ConfigureTek’s Approach This global leisure travel operator hired

Large Insurance Org ServiceNow Enterprise APM, CSDM & SAM Pro
Project Description Industry: American Insurance Sector Enterprise CustomerSize: LargeTask: ServiceNow Foundation + CMDB, CSDM, APM and Sam ProDuration of the project: 4 months Project Overview ConfigureTek’s Approach ConfigureTek created

Common Service Data Model (CSDM) 3.0 White Paper
ConfigureTek’s CSDM Accelerator has the capability to auto fix CMDB errors and automate the correct CMDB models while utilizing the CSDM Standard. Reach out to

Service Mapping 101 – Back to Basics
Service maps enable IT organizations to identify dependencies between SLAs, OLAs, technologies, customers, and the impact to the service delivery. Knowing who delivers a service

ServiceNow CMDB Assessment Case Study
Project Description Industry: Electricity generation & distributionSize: ~6k employees, ~$3.5 billion in annual revenueTask: CMDB AssessmentDuration of the project: 120 Hours Summary ConfigureTek conducted the assessment of ServiceNow’s CMDB

Event Management Integration with Solar Winds
Project Description Title: Event Management Integration with Solar Winds Customer: Medium Sized Communications Company Industry: Insurance Size: 1,000+ Task: Implement ServiceNow’s Event Management and integrate with Solar Winds Project: 4