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ServiceNow Event Management Implementation

Event Management Migration for a Large Insurance Provider

Client Profile

  • Industry: Insurance

  • Size: 15,000–20,000 Employees

  • Duration: 4 Months

  • Objective: Migrate from CA SOI to ServiceNow Event Management

Executive Overview

A large U.S.-based insurance provider sought to modernize its monitoring and alerting framework by migrating from CA SOI to ServiceNow Event Management. The organization required seamless migration of event sources, integration across multiple monitoring systems, and improved automation to reduce operational noise and accelerate response times.

ConfigureTek delivered a structured migration and implementation that unified event sources, enhanced alert correlation, and strengthened integration with Incident Management.

The Challenge

  • Legacy monitoring platform (CA SOI) limiting agility

  • Multiple disparate event sources and SNMP traps

  • High alert volumes with limited correlation logic

  • Lack of streamlined integration between Event and Incident Management

  • Need for service-based SLA alignment and topology visibility

The organization required a scalable, future-ready event management architecture.

ConfigureTek’s Approach

1. Platform Migration & Integration

  • Transitioned monitoring operations from CA SOI to ServiceNow Event Management

  • Integrated SNMP traps from 10+ event sources

  • Migrated traps from CA SOI and CA Application Performance Management

2. Alerting & Automation Framework

  • Implemented timer-based and stream-based alerting logic

  • Configured assignment rule lookups using OOTB and custom methods

  • Integrated Event Management with Incident Management workflows

3. Service Visibility & Reporting

  • Tailored dashboards aligned to operational needs

  • Configured Business Service SLAs tied to event impact

  • Assisted in building service topology for impact analysis

Results

  • Successful migration within 4 months and on schedule

  • Centralized and modernized event monitoring framework

  • Reduced alert noise through improved correlation and automation

  • Strengthened integration between event and incident processes

  • Enhanced service-level visibility and operational reporting

Outcome

The insurance provider transitioned from a legacy monitoring platform to a unified, service-aware Event Management environment — improving operational responsiveness, visibility, and long-term scalability within the ServiceNow ecosystem.

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