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Event Management Integration with Solar Winds

Event Management Integration with SolarWinds for a Communications Enterprise

Client Profile

  • Industry: Communications

  • Size: 1,000+ Employees

  • Duration: 4 Months

  • Objective: Implement ServiceNow Event Management and integrate SolarWinds monitoring data

Executive Overview

A mid-sized communications enterprise sought to modernize its monitoring and incident response capabilities by implementing ServiceNow Event Management and integrating it with SolarWinds and additional alert sources. The organization needed centralized visibility into events, improved routing logic, and faster incident resolution without replacing its existing monitoring investments.

ConfigureTek delivered a fully integrated event management framework that enhanced operational agility and significantly reduced response times.

The Challenge

  • Fragmented monitoring data across SolarWinds and email-based alerts

  • Limited centralized event correlation and routing

  • Slow incident response and prolonged Mean Time to Resolution (MTTR)

  • Lack of impact visibility across service hierarchies

  • Untapped alert data that was previously ignored

The organization required a structured solution to unify monitoring data and improve operational effectiveness.

ConfigureTek’s Approach

1. Event Management Implementation

  • Deployed ServiceNow Event Management framework

  • Configured alert, event, and incident routing workflows

  • Implemented timer-based and stream-based alert population aligned to best practices

2. SolarWinds & Data Integration

  • Integrated SolarWinds monitoring data into ServiceNow

  • Ingested additional email-based event sources

  • Established standardized correlation and prioritization logic

3. Reporting & Enablement

  • Delivered tailored dashboards and performance reports

  • Leveraged service hierarchy for impact analysis

  • Provided mentorship and best-practice guidance for ongoing optimization

Results

  • Reduced MTTR through automated event correlation

  • Improved visibility into service impact and infrastructure dependencies

  • Prevented downtime by capturing previously ignored event data

  • Increased operational agility using unified incident and alert data

  • Delivered within 4 months and aligned to customer objectives

Outcome

The communications enterprise transitioned from fragmented monitoring processes to a centralized, intelligent event management platform — enabling faster resolution, improved service reliability, and greater value from its existing ServiceNow investment.

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