ServiceNow Foundations & CMDB Governance Modernization for a Large Healthcare System
Client Profile
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Industry: Healthcare
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Size: Large Health System
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Objective: Strengthen ServiceNow CMDB foundation, improve ITAM alignment, and implement governance enhancements
Executive Overview
A large healthcare organization engaged ConfigureTek to assess and strengthen its ServiceNow CMDB configuration, governance model, and Asset Management processes. The objective was to better align IT Asset Management (ITAM) capabilities with evolving business and compliance requirements.
ConfigureTek delivered a structured remediation program focused on CMDB health, CSDM alignment, and sustainable governance improvements — establishing a stronger platform foundation for long-term scalability.
The Challenge
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CMDB configuration inconsistencies
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Limited governance structure around CI ownership and lifecycle
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Asset Management processes not fully aligned to business needs
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Data quality gaps impacting reporting and operational decisions
The organization required both technical remediation and process modernization to ensure sustainable platform maturity.
ConfigureTek’s Approach
1. Platform Assessment & Prioritized Remediation
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Conducted in-depth CMDB and ITAM health assessment
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Delivered findings and structured recommendations
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Validated and executed high-priority remediation initiatives
2. CMDB & CSDM Governance Alignment
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Implemented governance improvements across CMDB and Discovery
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Strengthened CSDM alignment and CI data integrity
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Enhanced asset-related data quality controls
3. Stakeholder Enablement & Ownership
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Deployed Stakeholder Engagement Engine (SEE) to improve CI accountability
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Led knowledge transfer sessions and best-practice workshops
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Established a roadmap for continued ServiceNow maturity
Results
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Delivered on time and within budget
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Successfully implemented high-priority remediation initiatives
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Improved CMDB health and governance structure
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Strengthened Asset Management data accuracy and alignment
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Established scalable processes for ongoing platform improvement
Outcome
The healthcare system transitioned from foundational platform gaps to a governance-driven, CSDM-aligned ServiceNow environment — improving data integrity, operational confidence, and long-term ServiceNow scalability.
