Enterprise Security Operations Transformation for a Global Financial Institution
Client Profile
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Industry: Financial Services
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Revenue: $25B+
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Employees: 150,000+
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Locations: 7,000+
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Objective: Implement ServiceNow CMDB, CSDM, SecOps (SIR & VR) to regain control of enterprise security operations
Executive Overview
A large, distributed financial enterprise was facing severe security and compliance risk. The organization was missing 99% of security events, operating across fragmented tools, and carrying a backlog of 12 million open security incidents.
ConfigureTek implemented a centralized, automated ServiceNow SecOps framework aligned to a trusted CMDB and CSDM foundation — transforming security visibility, compliance posture, and incident response performance.
The Challenge
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3–4 million security events generated daily
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No centralized threat intelligence or event aggregation
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12 million open security incidents upon engagement
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Manual investigation and fragmented detection processes
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Growing regulatory exposure and reputational risk
Security teams were overwhelmed, and compliance penalties were becoming a serious concern.
ConfigureTek’s Approach
1. Centralized Security Visibility
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Consolidated security tools into ServiceNow SecOps
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Integrated threat intelligence feeds and event sources
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Established CMDB alignment to support context-aware response
2. Automation & Case Prioritization
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Implemented Security Incident Response (SIR)
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Deployed Vulnerability Response (VR)
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Automated event correlation and case routing
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Reduced manual triage and human intervention
3. Compliance & Process Modernization
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Standardized event handling workflows
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Strengthened audit tracking and reporting
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Introduced scalable governance processes aligned to regulatory requirements
Results
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Immediate visibility into millions of daily security events
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50% reduction in manual intervention
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30–80% reduction in Mean Time to Resolution (MTTR)
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Significant backlog stabilization and reduction
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Achieved regulatory audit compliance
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Delivered on time and within budget
Outcome
The organization transitioned from fragmented, reactive security operations to a centralized, automated, and compliance-ready SecOps platform — restoring control, improving response times, and materially reducing enterprise risk.
