HRSD, GRC, SAM, HAM at Government Entity – Duplicate – [#3539]
A higher education Institute was looking to implement business process modernization across a wide range of functions across the university. This included HR Services, Audit and Risk Management, Asset Management and Inventory tracking as well as establishment of the organizational portfolio through service mapping. SMEs had identified significant inefficiencies and requirements around process optimization. This included needs for automation, task assignment and accountability, improved user experience and clear visibility for audit and reporting purposes.
Common Service Data Model (CSDM) 3.0 White Paper
ConfigureTek’s CSDM Accelerator has the capability to auto fix CMDB errors and automate the correct CMDB models while utilizing the CSDM Standard. Reach out to us to learn more.
Service Mapping 101 – Back to Basics
Service maps enable IT organizations to identify dependencies between SLAs, OLAs, technologies, customers, and the impact to the service delivery. Knowing who delivers a service and who consumes it are critical. Proper implementation and maintenance of this process will ensure the availability of reliable data.
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The data center migration planning was well on its way already, so we were flexible with our approach to provide value where we can while not forcing them into further process that would ultimately annoy the SMEs (who were already overwhelmed as it was). We were able to save the implementation time by running all approvals through ServiceNow which the company users were already used to doing on a day to day basis. We were also able to create a paper trail for the sign-off activity so that it could be referenced later when it came time to re-validate after the phase 1 migration had completed.
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ConfigureTek conducted the implementation and configuration of ServiceNow discovery and proprietary service mapping factory methodology to replace a manually maintained CMDB, for a large retail grocery/pharmacy chain in 10 weeks.