Major Cruise Line ServiceNow Success Story
Project Description Industry: Cruise Line Size: LargeTask: ConfigureTek Pre-Flight + Security, CMDB, Service MappingDuration of the project: 4 months Project Overview ConfigureTek’s Approach This global leisure travel operator hired ConfigureTek to address these critical needs. After an earlier false start with another partner, ConfigureTek successfully implemented both IT Service Management and selected IT Operations Management capabilities in rapid time […]
Large Insurance Org ServiceNow Enterprise APM, CSDM & SAM Pro
Project Description Industry: American Insurance Sector Enterprise CustomerSize: LargeTask: ServiceNow Foundation + CMDB, CSDM, APM and Sam ProDuration of the project: 4 months Project Overview ConfigureTek’s Approach ConfigureTek created import sets that included scripts to convert iServer data into the ServiceNow data model ensuring that the resulting conversions were CSDM and CMDB compliant. The conversion processes included creating CSDM […]