Common Service Data Model (CSDM) 3.0 White Paper

Enterprise CMDB Remediation & CSDM Alignment

The Challenge

Several enterprise clients across healthcare, financial services, logistics, and energy faced a common issue: their ServiceNow CMDB was technically populated but not strategically usable.

Common problems included:

• Broken or missing CI relationships

• Inconsistent class usage and misaligned data models

• Limited service visibility and unreliable impact analysis

• Inability to fully leverage ITOM, APM, SecOps, and risk workflows

Without alignment to the Common Service Data Model (CSDM), the CMDB could not support enterprise-grade automation or reporting.

Our Approach

1. CMDB Health Assessment
We conducted a structured analysis of CI quality, relationships, discovery coverage, and class alignment to identify structural weaknesses.

2. CSDM Realignment & Data Remediation
We corrected misclassified CIs, rebuilt service relationships, and aligned business applications, services, and infrastructure to CSDM standards — both retroactively and going forward.

3. Continuous Discovery & Governance
We implemented automated discovery and governance controls to ensure the CMDB remained accurate, relationship-driven, and sustainable over time.

Results

• Achieved enterprise-level CSDM compliance

• Restored trust in CMDB data

• Enabled accurate service mapping and impact analysis

• Unlocked downstream value in ITOM, SecOps, APM, and risk initiatives

• Reduced manual remediation effort through automation

The result was a CMDB transformed from a passive inventory system into a strategic operational foundation supporting enterprise automation and executive visibility.

Client Testimonial

“ConfigureTek’s team brought our CMDB to a place where it became a strategic asset rather than a liability. We can now support service mapping, automated discovery, and enterprise reporting with confidence.”
— Enterprise IT Leader (Top 5 Global Bank)