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Global Bank Workflows & Process Automation

Cloud Provisioning & Workflow Automation for a Global Bank

Client Profile

  • Industry: Global Banking

  • Size: Large Enterprise

  • Objective: Streamline cloud request and provisioning workflows using ServiceNow

Executive Overview

A global bank faced significant inefficiencies in the request and provisioning of cloud resources. Limited visibility into cloud demand, inconsistent configuration standards, and fragmented approval processes were driving cost overruns and operational risk.

ConfigureTek implemented a structured ServiceNow-based automation framework to standardize cloud requests, enforce governance controls, and improve cross-functional visibility across the enterprise.

The Challenge

  • Manual, inconsistent cloud provisioning processes

  • Limited visibility into request alignment with configuration standards

  • Role-based approvals not consistently enforced

  • Cost control challenges due to lack of governance

  • No integrated tie-in to CMDB for enterprise transparency

The bank required a scalable, governance-driven framework to control costs and reduce operational disruption.

ConfigureTek’s Approach

1. Cross-Functional Workshop & Process Design

  • Engaged cloud operations, ITSM, CMDB, and platform architecture teams

  • Identified gaps in approvals, standards enforcement, and visibility

  • Designed a streamlined, role-based provisioning model

2. Cloud Service Request Framework

  • Built a Private Cloud Service Catalog with approved configurations

  • Automated approval chains aligned to role and governance policies

  • Integrated workflows across Request, Change, Incident, and CMDB

3. Enablement & Adoption

  • Delivered user guides and process documentation

  • Ensured stakeholder buy-in through collaborative design sessions

  • Established governance controls to support long-term success

Results

  • Immediate stabilization of cloud provisioning processes

  • Improved cost control through standardized configurations

  • Enhanced governance and role-based approval enforcement

  • Strong cross-functional visibility through CMDB integration

  • Delivered on time and within budget

Outcome

The bank transitioned from fragmented, manual cloud provisioning to a governed, automated ServiceNow framework — reducing risk, improving cost transparency, and enabling scalable cloud operations across the enterprise.

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