Linkedin
Contact Us

Major US Media Org risk & impact with ServiceNow cmdb

ServiceNow Instance Consolidation for a Major Media Organization

Client Profile

  • Industry: Media & Entertainment

  • Size: Large Enterprise

  • Objective: Consolidate two ServiceNow production instances and operationalize a unified platform

Executive Overview

Following a major merger, a leading media organization needed to consolidate two separate ServiceNow production instances into a single, stable environment. The consolidation required architectural discipline, data remediation, and operational oversight to eliminate duplication and technical debt while maintaining business continuity.

ConfigureTek provided strategic and hands-on leadership to stabilize, remediate, and operationalize the unified ServiceNow platform.

The Challenge

  • Two independent ServiceNow production instances

  • Duplicate and inconsistent Configuration Items (CIs)

  • Integration discrepancies and technical debt

  • Thousands of CIs requiring rediscovery and validation

  • Need for ongoing operational governance and roadmap

The organization required both remediation and sustained operational support to ensure long-term success.

ConfigureTek’s Approach

1. Instance Assessment & Remediation

  • Evaluated configuration integrity and integration health

  • Remediated duplicate CIs and data inconsistencies

  • Corrected and stabilized critical integrations

2. Consolidation & Data Alignment

  • Migrated users and applications into the consolidated instance

  • Rediscovered thousands of CIs to ensure data accuracy

  • Implemented structured Discovery schedules

3. Operationalization & Governance

  • Provided day-to-day platform support and architectural oversight

  • Delivered roadmap for sustainable governance and maturity

  • Conducted knowledge transfer to internal teams

Results

  • Successful rollout of a consolidated production instance

  • Eliminated duplicate records and technical debt

  • Stabilized integrations and improved data trustworthiness

  • 18-month engagement supporting transition and maturity

  • Internal teams empowered to sustain long-term operations

Outcome

The media organization transitioned from fragmented ServiceNow environments to a unified, stabilized, and governance-driven platform — enabling operational efficiency, architectural clarity, and long-term scalability following a complex merger.

Contact Us