Linkedin
Contact Us

Top 5 Worldwide Bank App Portfolio Transformation

Rapid Application Mapping for a Global Banking Institution

Client Profile

  • Industry: Financial Services / Banking

  • Size: Large Enterprise

  • Objective: Rapid compliance readiness through ServiceNow CMDB, CSDM, ITOM, SAM, HAM, and SecOps

Executive Overview

A large financial institution faced urgent compliance requirements and needed rapid visibility into its infrastructure, applications, and configurations. While the organization was already using ITSM and CMDB, it lacked enterprise-wide discovery, structured service mapping, and CSDM alignment.

ConfigureTek, working jointly with ServiceNow, mobilized a rapid-response team to implement automated discovery and foundational service mapping — enabling immediate compliance support and long-term CMDB maturity.

The Challenge

  • Limited visibility into infrastructure and application dependencies

  • CMDB in place but not fully leveraged

  • Compliance-driven need for rapid discovery

  • No structured roadmap for enterprise-wide mapping

  • Data model inconsistencies impacting reporting and governance

The institution required speed, accuracy, and architectural discipline — without disrupting existing operations.

ConfigureTek’s Approach

1. Strategic Roadmap & Workshops

  • Conducted discovery workshops to assess current CMDB maturity

  • Defined a phased “crawl, walk, run” roadmap

  • Delivered a Service Graph Preflight assessment with prioritized remediation actions

2. Rapid Automated Discovery & Mapping

  • Deployed automated Discovery across U.S. data centers

  • Executed rapid Service Mapping using ConfigureTek’s factory model

  • Strengthened CMDB alignment to CSDM standards

3. Data Model Integrity & Expansion

  • Implemented CLUE (CSDM Labeling & Usage Engine) to ensure proper class alignment

  • Completed Software Asset Management implementation

  • Established foundation for global discovery and SecOps expansion

Results

  • Successful Discovery rollout within timeline and budget

  • Populated and strengthened CMDB with high-confidence CI data

  • Improved visibility into infrastructure, applications, and dependencies

  • Enhanced compliance posture and audit readiness

  • Expanded engagement into global discovery, APM, and SecOps initiatives

Outcome

The bank transitioned from limited configuration visibility to a rapidly mapped, CSDM-aligned CMDB foundation — enabling compliance readiness, improved operational intelligence, and scalable enterprise service governance.

Contact Us