Linkedin
Contact Us

ServiceNow SCCM Integration Case Study

Rapid CMDB & Discovery Enablement for an Insurance Company

Client Profile

  • Industry: Insurance

  • Size: Small Enterprise

  • Duration: 2 Weeks

  • Objective: Improve CMDB data quality and usability through Discovery and SCCM integration

Executive Overview

A growing insurance organization relied on ServiceNow Express for incident management but lacked a reliable Configuration Management Database (CMDB) foundation. Most computer-related incidents were not tied to accurate Configuration Items (CIs), resulting in time-consuming investigations and limited reporting visibility.

ConfigureTek delivered a rapid Discovery implementation and SCCM integration, transforming the CMDB into a trusted operational asset within just two weeks.

The Challenge

  • Manual and incomplete CI creation

  • Limited visibility into servers, workstations, and network devices

  • Incidents not reliably linked to accurate CIs

  • Inconsistent data preventing effective reporting

  • No structured foundation for service mapping or asset lifecycle management

The organization needed an automated, scalable solution to improve CMDB trust and usability.

ConfigureTek’s Approach

1. Discovery & Data Integration

  • Implemented ServiceNow Discovery for servers and network devices

  • Integrated SCCM data for workstation visibility

  • Customized integration to include Asset Tag attributes

2. Data Quality & Governance Enhancement

  • Evaluated discovery data source integrity

  • Improved CI consistency and relationship accuracy

  • Established processes for sustainable CMDB management

3. Knowledge Transfer & Enablement

  • Delivered documentation and training for ongoing maintenance

  • Empowered internal teams to manage discovery and integrations

Results

  • Automated creation and maintenance of accurate CIs

  • Improved incident investigation speed and reporting accuracy

  • Established foundation for Service Mapping initiatives

  • Positioned organization to implement IT asset lifecycle management

  • Increased confidence in CMDB as a Single Source of Truth (SSoT)

Outcome

Within two weeks, the insurance company transitioned from a manually maintained CMDB to a discovery-driven, reliable data foundation — enabling stronger incident management, improved reporting, and scalable ServiceNow maturity.

Contact Us