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Data Center Migration Project using Auto Discovery Technology

Recently, the ConfigureTek team worked with the IT Infrastructure Management team of a large retail company to support an analytics/planning project for a data center migration. The project included the following tasks: leverage a CMDB and discovery tool to (1) automatically discover and map out server dependencies, (2) create move groups based on discovery results and (3) generate various reports reflecting dependencies, server inventory, and critical configurations. ConfigureTek’s specialists successfully finished the project in 8 weeks.

Custom Integration for ServiceNow and HP OMi

Recently, the ConfigureTek team worked with the Enterprise Systems Management of a leading international family entertainment company. The project included two stages. During the first part ConfigureTek’s experts were tasked with a challenge to create a custom adapter to integrate HP BSM, OMi and ServiceNow CMDB. The second part required developing of the adapter for the next version of the CMDB. ConfigureTek’s specialists successfully finished the project in 8 weeks.

Software License Compliance – Asset Management Project

Recently, the ConfigureTek team worked with the Software Configuration Management team of the large insurance company. The customer was looking to gain a better understanding of the assets in their environment, including both hardware and software assets. The ConfigureTek team also installed and set up the Software License Optimization Best Practice package, which includes several thousand out-of-the-box software counters, of which they were tasked initially to activate 10 counters of their choosing, while training the client’s personnel to configure others. ConfigureTek also installed and created several integrations to the Asset Manager database using the Connect-It integration tool. A few of the integrations included data pulled from their CA UAPM database, their Microsoft SCCM database, data from an SAP view and several customer generated spreadsheet/text files. Another integration was set up to Asset Manager from their HP UCMDB database using the “push” adapter feature of the UCMDB application. The project was successfully finished in six months.

Discovery and analytics for a Windows Server refresh

Recently, the ConfigureTek team worked with the IT Server Management team of a global financial services company. They were tasked with the challenge of planning and analyzing the migration of Windows servers within an extremely short time period. ConfigureTek’s specialists successfully finished the project in 7 weeks. The project required automated discovery of the client’s Windows Server 2003 servers (including physical and virtual servers) and analysis for migration of the discovered servers to Windows Server 2012 or 2008 platforms, in one of the client’s largest data centers.

Auto Discovery, CMDB and Asset Management Project

Recently, ConfigureTek worked with the IT Software Support team of a large pharmaceutical company. ConfigureTek was tasked with the challenge of creating true heterogeneous visibility across the data center environment to support a large scale data center move. The customer was initially using SCCM to maintain an inventory of servers but lacked the visibility of server dependencies across different operating system flavors. The ConfigureTek team supported this requirement with industry-leading discovery and dependency mapping workflows. This included: deployment of HP uCMDB and Universal Discovery, identification of the network ranges for discovery across multiple enterprise datacenter’s and 50+ individual sites. The team leveraged the discovered data and tied it to business entities within the organization through application mapping. The value from application mapping allowed to run what-if scenarios, known as impact analysis and view application to application dependencies via TCP traffic. ConfigureTek worked to ensure sustainability of the overall solution by providing, the customer with detailed knowledge transfer sessions on efficient use of the software and a maintaining smooth work process.

Our Work

Recently, the ConfigureTek team worked with IT Services team of a large Woodlands-based petroleum company tasked with the challenge of managing IT operations across the globe. The client had implemented the ServiceNow Service Desk and sought a solution for empowering it with auto-discovered application infrastructure and dependencies. ConfigureTek completed the project in 10 weeks. Working closely with the customer, the ConfigureTek team deployed the HP UCMDB and performed a custom integration between UCMDB and the ServiceNow Service Desk. The task included activating discovery across the IT environment, creating 10 application maps based on auto-discovered information, and implementing a live integration to push this data over to the service desk. ConfigureTek delivered a quick-start solution that was aligned to the client’s needs of flexibility and efficiency.

ITOM Project with focus on MOM and Event Correlation

Recently, the ConfigureTek team worked with the IT Operations team of a large telecommunications company. They were tasked with the challenge of creating a single pane of glass for event management. The company already had multiple monitoring solutions and the main goal was to create an integration with Microsoft System Center Operations Management. ConfigureTek completed the project in 8 weeks.

ITOM Project with focus on Event Correlation, Impact Analysis and reduction of MTTR

ConfigureTek architected and implemented a highly visible enterprise infrastructure consolidation in a large municipal enterprise environment. The approach is to allow operators quickly identify key infrastructure components in an application in the context of an event; this information can be used to quickly identify the root cause and resolve the event.