Major Cruise Line ServiceNow Success Story

Project Description Industry: Cruise Line Size: LargeTask: ConfigureTek Pre-Flight + Security, CMDB, Service MappingDuration of the project: 4 months Project Overview ConfigureTek’s Approach This global leisure travel operator hired ConfigureTek to address these critical needs. After an earlier false start with another partner, ConfigureTek successfully implemented both IT Service Management and selected IT Operations Management capabilities in rapid time […]

Large Insurance Org ServiceNow Enterprise APM, CSDM & SAM Pro

Project Description Industry: American Insurance Sector Enterprise CustomerSize: LargeTask: ServiceNow Foundation + CMDB, CSDM, APM and Sam ProDuration of the project: 4 months Project Overview ConfigureTek’s Approach ConfigureTek created import sets that included scripts to convert iServer data into the ServiceNow data model ensuring that the resulting conversions were CSDM and CMDB compliant. The conversion processes included creating CSDM […]

Service Mapping 101 – Back to Basics

Service maps enable IT organizations to identify dependencies between SLAs, OLAs, technologies, customers, and the impact to the service delivery. Knowing who delivers a service and who consumes it are critical. Proper implementation and maintenance of this process will ensure the availability of reliable data. When most organizations take on a sizable project mapping out […]

ServiceNow CMDB Assessment Case Study

Project Description Industry: Electricity generation & distributionSize: ~6k employees, ~$3.5 billion in annual revenueTask: CMDB AssessmentDuration of the project: 120 Hours Summary ConfigureTek conducted the assessment of ServiceNow’s CMDB for an electricity generation & distribution company with over 6k employees and $3.5 billion in annual revenue in 3 weeks.The project resulted with a new level of insight into the […]

Event Management Integration with Solar Winds

Project Description Title: Event Management Integration with Solar Winds Customer: Medium Sized Communications Company Industry: Insurance Size: 1,000+ Task: Implement ServiceNow’s Event Management and integrate with Solar Winds Project: 4 Months ConfigureTek performed an implementation of ServiceNow’s event management module which integrated with Solar Winds and other sources such as email based integration. What we did Value 

ServiceNow Event Management Implementation

Project Description ServiceNow Event Management Implementation Customer: Large Insurance Provider Industry: Insurance Size: 15,000 – 20,000 Employees Task: Migration from CA SOI to ServiceNow Project Duration: 4 Months ConfigureTek was responsible for implementation of ServiceNow’s event management module at a large US based insurance provider which included a migration of events and integration sources from CA’s SOI tool into ServiceNow’s […]

Service Mapping for Data Center Migration Case Study

Project Description Industry: Public UtilitySize: LargeTask: Service Mapping for Data Center MigrationDuration of the project: 4 months Project Overview ConfigureTek’s Approach The data center migration planning was well on its way already, so we were flexible with our approach to provide value where we can while not forcing them into further process that would ultimately annoy the SMEs (who […]

ServiceNow CMDB Assessment Case Study

Project Description Industry: Manufacturing (Flooring)Size: Large (22k employees, $4 billion in annual sales)Task: CMDB AssessmentDuration of the project: ~120 Hours Summary ConfigureTek conducted the assessment of ServiceNow CMDB for a large flooring manufacturing company with over 20K+ employees and $4 billion in annual sales in 3 weeks. The project resulted with a new level of insight into the way […]

ServiceNow SCCM Integration Case Study

Project Description Industry: InsuranceSize: SmallTask: Improve insurance company’s CMDB data quality and usability leveraging existing and new discovery toolsDuration of the project: 2 weeks Summary ConfigureTek conducted the implementation and configuration of ServiceNow discovery and a custom SCCM integration for a company in the insurance sector in 2 weeks. The project resulted in improved CMDB usability and data quality […]