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Case Study

Enterprise APM Transformation for a Global Insurance Leader

Client Profile

  • Industry: Insurance & Financial Services

  • Size: Multi-billion-dollar enterprise

  • Users: Tens of thousands

  • Objective: Implement ServiceNow APM, align to CSDM, modernize CMDB, enable portfolio rationalization

Executive Overview

A global insurance enterprise made a strategic decision to retire Orbus and consolidate Enterprise Architecture and portfolio data into ServiceNow. The goal was to enable cost transparency, portfolio rationalization, and executive-level decision support.

ConfigureTek ensured the migration was not just a data transfer — but a structural transformation built on a trusted, CSDM-aligned CMDB foundation.

The Challenge

  • EA data housed in Orbus

  • CMDB requiring stronger CSDM alignment

  • Service Mapping and architecture data not fully reconciled

  • Limited executive visibility into application cost and lifecycle

Retiring Orbus required precise class-model mapping and data integrity controls to prevent structural inconsistencies inside ServiceNow.

ConfigureTek’s Approach

1. Data & Governance Assessment

  • Reviewed Orbus class models, CI structures, and metadata

  • Conducted workshops with EA and CMDB teams

  • Defined reporting and rationalization use cases

2. CSDM-Aligned Migration Strategy

  • Designed detailed class mapping between Orbus and ServiceNow

  • Reconciled EA data with Application Services and Service Mapping

  • Remediated CMDB structural gaps prior to import

3. APM Implementation & Reporting

  • Executed structured data migration

  • Implemented ServiceNow APM

  • Delivered executive dashboards for cost transparency and portfolio decisions

Results

  • Unified Enterprise Architecture and CMDB in ServiceNow

  • CSDM-aligned data model enabling trusted analytics

  • Executive visibility into application portfolio health and cost

  • Sustainable governance processes for ongoing data integrity

Outcome

The organization successfully retired legacy tooling and transitioned to a single, service-aware platform for enterprise architecture and portfolio management — delivering the structural foundation required for confident, data-driven executive decisions.

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