Linkedin
Contact Us

Service Mapping for Data Center Migration Case Study

Service Mapping for Data Center Migration at a Public Utility

Client Profile

  • Industry: Public Utility

  • Size: Large Enterprise

  • Duration: 4 Months

  • Objective: Service Mapping to support data center and DR migration

Executive Overview

A large public utility was preparing for a major data center migration to support disaster recovery and hybrid cloud expansion. While the organization had an active CMDB powered by Discovery, it was primarily structured for regulatory reporting and lacked accurate business context.

ConfigureTek was engaged to dynamically map the organization’s most critical business services and provide dependency intelligence to reduce migration risk and prevent customer disruption.

The Challenge

  • CMDB populated but lacking business service context

  • Migration of 60+ critical services in Phase 1

  • Disparate data sources required for move-group analysis

  • Need to identify Application-to-Infrastructure and cross-domain dependencies

  • Requirement for structured sign-off and audit trail

The organization needed accurate service visibility without disrupting ongoing migration planning efforts.

ConfigureTek’s Approach

1. Service Mapping Execution & Validation

  • Mapped and validated 70 business services across web, application, database, GIS, and energy platforms

  • Identified Application-to-Infrastructure and Application-to-Application dependencies

  • Leveraged dynamic ServiceNow Service Mapping for real-time visibility

2. Governance & Sign-Off Control

  • Captured SME validation and formal sign-off within ServiceNow

  • Created electronic audit trail for post-migration revalidation

  • Operationalized service maps for ongoing platform use

3. Migration Intelligence & Reporting

  • Delivered simple, executive-ready dependency reports

  • Enabled move-group analysis and migration planning

  • Identified CMDB gaps that could impact mapping accuracy

Results

  • Successfully mapped 70 critical business services

  • Delivered actionable dependency intelligence for migration planning

  • Reduced risk of service disruption during Phase 1 migration

  • Established governance framework for service validation and revalidation

  • Enabled ongoing use of service maps across the ServiceNow platform

Outcome

The public utility transitioned from a compliance-focused CMDB to a business-aware, migration-ready Service Mapping framework — enabling confident data center transition planning, reduced operational risk, and stronger long-term service visibility.

Contact Us