Case Studies
Check out our successful ServiceNow Successful Implementations
Recent Case Studies
HRSD, GRC, SAM, HAM at Government Entity
A higher education Institute was looking to implement business process modernization across a wide range of functions across the university. This included HR Services, Audit and Risk Management, Asset Management and Inventory tracking as well as establishment of the organizational portfolio through service mapping. SMEs had identified significant inefficiencies and
Fortune 500 SecOps SIR and VR Implementation
This large, distributed enterprise needed to get control over their security operations. They faced dire consequences for strict regulatory non-compliance, customer reputation, as well as a mountain of security threats. The customer had multiple security platforms with no single place to gather threat intelligence or see security events. When ConfigureTek
Rapid Application Mapping at a large bank
ConfigureTek was brough in by ServiceNow and the customer jointly to help with quickly meeting a compliance need within the financial sector. ConfigureTek working with ServiceNow immediately mobilized a team to perform automated discovery and mapping in a rapid format. Our approach helps companies quickly understand not only infrastructure but
ServiceNow Platform at a Large Medical Waste Management Organization
For a major waste management and compliance company, ConfigureTek was asked to provide prescriptive guidance on maximizing ServiceNow. The company was using ITSM and the Configuration Management Database (CMDB), but needed consultation on how to fully utilize the applications. The company also desired to utilize Discovery as part of the
ServiceNow roll-out at large logistics & transportation company
For a major transportation and logistics company, ConfigureTek was asked to provide consultation for maturing ITSM, the Configuration Management Database (CMDB), and Discovery services. The company desired to migrate from their existing service management platform to ServiceNow and needed to understand the process and implications of doing so. ITSM was
ServiceNow foundations roll out at Healthcare org
For a large Health Care system, ConfigureTek was asked to assess the ServiceNow CMDB configuration and governance model, as well as the Asset Management process, and provide a report of our Findings and Recommendations for improvement to better align ITAM functionality with business requirements.
Case Studies
By Sector
Recent
Work
IT Service Management
Provide robust IT services and cultivate environments that enhance your teams’ productivity. Swiftly address challenges and accelerate innovation through the utilization of AI and machine learning, all within the convenience of a unified cloud platform.
Enhanced employee and customer experiences are crucial for a successful digital transformation. Yet, employing isolated IT tools during this transformation leads to the formation of information silos. This results in fragmented data, workflows, and significant resources being consumed in reactive problem-solving, ultimately leading to constrained resources and subpar employee experiences.