For a major waste management and compliance company, ConfigureTek was asked to provide prescriptive guidance on maximizing ServiceNow. The company was using ITSM and the Configuration Management Database (CMDB), but needed consultation on how to fully utilize the applications. The company also desired to utilize Discovery as part of the
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Enhanced employee and customer experiences are crucial for a successful digital transformation. Yet, employing isolated IT tools during this transformation leads to the formation of information silos. This results in fragmented data, workflows, and significant resources being consumed in reactive problem-solving, ultimately leading to constrained resources and subpar employee experiences.
