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High-Speed Service Mapping for a Global Bank

Rapid Infrastructure Discovery & Service Mapping for a Diversified Banking Enterprise

Client Profile

  • Industry: Banking / Finance

  • Size: 10,000+ Employees

  • Duration: 12 Weeks

  • Objective: Rapid mapping of critical business services for audit and compliance visibility

Executive Overview

A large diversified banking enterprise faced urgent audit pressure and lacked visibility into which infrastructure supported its most critical business services. The organization could not confidently demonstrate which systems were tied to PCI and SOX-regulated applications across multiple data centers.

ConfigureTek was engaged to rapidly deploy infrastructure discovery and service mapping — delivering audit-ready visibility within a compressed 12-week timeline.

The Challenge

  • No clear mapping between infrastructure and critical business services

  • Inability to provide audit documentation for PCI/SOX scope

  • Multiple disparate environments across data centers

  • Manual, inconsistent tracking of service dependencies

  • Compliance exposure and potential regulatory penalties

The bank required fast, defensible service mapping without disrupting operations.

ConfigureTek’s Rapid Mapping Approach

1. Discovery Deployment & Environment Configuration

  • Installed and configured MID Servers across development and production

  • Defined IP ranges and credentials for full infrastructure discovery

  • Stabilized CI population across environments

2. Accelerated Service Mapping Lifecycle

  • Leveraged proprietary service mapping methodology

  • Identified and structured critical business services

  • Assigned entry points and validated dependencies

  • Captured formal SME sign-off within ServiceNow

  • Automated revalidation timelines for ongoing compliance

3. Knowledge Transfer & Sustainability

  • Mentored internal teams

  • Operationalized service maps for long-term governance

Results

  • Delivered audit-ready infrastructure-to-service visibility in 12 weeks

  • Avoided potential compliance fines

  • Established trusted relationships between business services and infrastructure

  • Improved change risk accuracy and outage impact analysis

  • Created sustainable service mapping governance framework

Outcome

Under urgent regulatory pressure, the bank transitioned from limited visibility to a defensible, audit-ready service mapping framework. ConfigureTek’s accelerated discovery and mapping methodology enabled rapid compliance alignment, reduced operational risk, and strengthened long-term governance across critical banking environments.

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