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Case Studies

Major Cruise Line ServiceNow Success Story

This global leisure travel operator hired ConfigureTek to address these critical needs. After an earlier false start with another partner, ConfigureTek successfully implemented both IT Service Management and selected IT Operations Management capabilities in rapid time that insured:  

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Large Insurance Org ServiceNow Enterprise APM, CSDM & SAM Pro

ConfigureTek created import sets that included scripts to convert iServer data into the ServiceNow data model ensuring that the resulting conversions were CSDM and CMDB compliant. The conversion processes included creating CSDM compliant configuration items as well as their corresponding relationships. Business Capabilities, Business Applications, Application Services and Software Models, along with the appropriate relationships between the configuration items were created via the import processes. 

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Service Mapping 101 – Back to Basics

Service maps enable IT organizations to identify dependencies between SLAs, OLAs, technologies, customers, and the impact to the service delivery. Knowing who delivers a service and who consumes it are critical. Proper implementation and maintenance of this process will ensure the availability of reliable data.

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ServiceNow Event Management Implementation

ConfigureTek was responsible for implementation of ServiceNow’s event management module at a large US based insurance provider which included a migration of events and integration sources from CA’s SOI tool into ServiceNow’s event management solution.

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Service Mapping for Data Center Migration Case Study

The data center migration planning was well on its way already, so we were flexible with our approach to provide value where we can while not forcing them into further process that would ultimately annoy the SMEs (who were already overwhelmed as it was). We were able to save the implementation time by running all approvals through ServiceNow which the company users were already used to doing on a day to day basis. We were also able to create a paper trail for the sign-off activity so that it could be referenced later when it came time to re-validate after the phase 1 migration had completed.

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